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Complaints Charter

How we manage complaints

 

We aim to give you the best service while supporting your financial needs. 

 

However sometimes, things won’t go as expected. If that happens, please let us know and we’ll do our best to fix the issue quickly and fairly. 

 

If you're still not happy after that, you can take your complaint further.

How to make a complaint 

 

You can make a complaint by:

Complaints Manager

Close Brothers Finance DAC 

Unit 18 Northwood House

Santry, Dublin 9

D09 CR44

What happens next

 

We aim to resolve your complaint within five working days. If it takes longer, we’ll let you know and keep you updated.

 

If it takes more than five working days, we’ll send you a letter with the name of the person handling your case. They’ll be your main contact and will send you written updates at least every 20 working days.

 

If you're not happy with our final response, you can contact the Financial Services and Pensions Ombudsman (FSPO). You can find out how to do this at: How to make a complaint to the FSPO