Information for Consumers in Financial Difficulties
If you’re struggling with your finances – or think you might be soon – please get in touch with us as early as you can.
How we can support you
If you're finding it hard to manage your payments, we're here to help understand your situation and support. We may ask for documents to help us assess your finances fully.
We’ll talk about what’s happened, why things are difficult and when you expect things to improve.
We can:
- Share details of debt advice agencies that offer free advice
- Set up a short-term payment plan based on what you can afford
- Change how or when you make your payments
If we’re able to offer any of these options, we’ll explain how they work and give you time to decide.
What you can do:
- Let us know as soon as you think you might struggle
- Get advice on managing your debt
- Keep in touch with us and reply quickly if we contact you
- Stick to any agreed payment plan, or tell us if anything changes
- Check if you’re entitled to benefits or tax credits that may boost your income
- See if you have insurance that might help
Contact us
You can call us on 01 644 8900. You may also contact the Money Advice and Budgeting Service for free, impartial advice.
Your credit report
Missing payments may affect your ability to get credit from us or other lenders. It can also affect your credit report.
Useful contacts
- Data Protection Commission
- Citizens Information
- Financial Services and Pensions Ombudsman (FSPO)
- Money Advice & Budgetary Service
- Competition and Consumer Protection Commission
- Free Legal Advice Centre (FLAC)
- Department of Social Protection
- Insolvency Service of Ireland
Important information
This information is without prejudice to our legal obligations and our legal rights to enforce the terms of the loan including taking possession of any security relating to any such loan. For the avoidance of doubt, this document is nonbinding and it does not confer any contractual rights or obligations.
This page is intended for information and guidance purposes only and it may be amended, withdrawn or revised at any time at Close Brothers Motor Finance’s sole discretion.