Support
Whether you’re already a customer or new to us, our Help Hub is here to give you the answers you need.
You can also use our fast and secure payment tool to make a payment on your vehicle finance solution anytime.
Existing customer documents
Information for SME Customers in Financial Difficulties
If you are currently experiencing financial difficulty, we want to help you meet your financial obligations.
Fees and Charges
As part of your motor finance, we may charge you fees as explained in your agreement. Please note that some of the fees and charges listed may not apply to your agreement.
Terms of Business
These Terms of Business (“Terms”) outline - who we are, how we are regulated, how you can contact us and the basis on which we provide regulated financial services to you as a customer.
Information for Consumers in Financial Difficulties
If you're finding it hard to manage your payments, we're here to help understand your situation and support. We’ll talk about what’s happened, why things are difficult and when you expect things to improve.
Complaints Charter
We are committed to providing the highest standard of service. However, there may come a time when our service does not meet your expectations. Our Complaints Charter walks you through our complaints process step by step.
SME regulations
More people in Ireland are starting their own small businesses, and many are doing well. But we also understand that unexpected challenges can lead to credit issues.
If those issues are in the past and your business is now back in profit, we’ll work with you to build a finance plan that fits your needs.
We offer flexible finance solutions at competitive rates with great service for:
- People with strong credit histories
- Small and medium-sized businesses (SMEs)
- Self-employed individuals
- Customers with past credit problems
- Customers with little or no credit history
Background to SME regulations
The SME Regulations, set out by the Central Bank, apply to lenders who provide credit to small and medium-sized businesses (SMEs). These rules cover things like:
- What information must be shared before and after you take credit
- How credit applications and refusals are handled
- How complaints, arrears, and financial difficulties are managed
You can find the full SME Regulations on the Central Bank website.
We’ve also created a simple booklet "SME Regulations: Lending to Small and Medium Enterprises" to explain how these rules apply to Close Brothers Motor Finance, and to help our SME customers understand what they can expect from us.
*Central Bank (Supervision and Enforcement) Act 2013 (Section 48) (Lending to Small and Medium- Sized Enterprises) Regulations 2015
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