Support
Whether you’re already a customer or new to us, our Help Hub is here to give you the answers you need.
You can also use our fast and secure payment tool to make a payment on your vehicle finance solution anytime.
Existing customer documents
Financial Difficulties Booklet for SME Customers
Information booklet for SMEs experiencing financial difficulties.
Income and Expenditure Form
You may be asked to complete an I&E form to help us fully assess your financial situation.
Fees and Charges
This document provides a complete list of our fees and charges. Please note that some of the fees and charges listed may not apply to your loan.
Terms of Business
This document tells you about Close Brothers Motor Finance in Ireland – who we are, how we are regulated, and how you can contact us.
Consumer Financial Difficulties Booklet
A booklet providing information for consumers experiencing financial difficulties.
Complaints Charter
Close Brothers Motor Finance is committed to providing the highest standard of service. However, there may come a time when our service does not meet your expectations. Our Complaints Charter walks you through our complaints process step by step.
SME regulations
More people in Ireland are starting their own small businesses, and many are doing well. But we also understand that unexpected challenges can lead to credit issues.
If those issues are in the past and your business is now back in profit, we’ll work with you to build a finance plan that fits your needs.
We offer flexible finance solutions at competitive rates with great service for:
- People with strong credit histories
- Small and medium-sized businesses (SMEs)
- Self-employed individuals
- Customers with past credit problems
- Customers with little or no credit history
Background to SME regulations
The SME Regulations, set out by the Central Bank, apply to lenders who provide credit to small and medium-sized businesses (SMEs). These rules cover things like:
- What information must be shared before and after you take credit
- How credit applications and refusals are handled
- How complaints, arrears, and financial difficulties are managed
You can find the full SME Regulations on the Central Bank website.
We’ve also created a simple booklet "SME Regulations: Lending to Small and Medium Enterprises" to explain how these rules apply to Close Brothers Motor Finance, and to help our SME customers understand what they can expect from us.
*Central Bank (Supervision and Enforcement) Act 2013 (Section 48) (Lending to Small and Medium- Sized Enterprises) Regulations 2015
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